Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Shipping and Tracking

How much is shipping ?

Please note that shipping costs may vary based on product. We charge a flat fee of EURO 20 for domestic shipments, and international shipments will range depending on destination. 

How can I track my order status ?

To track your order, visit our account log-in page on noblesscouture.fr , after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at hello@noblesscouture.fr  to receive your current status. Domestic FRANCE orders typically ship within 3-5 business days, and international orders within 5-7 business days. 

Why isn’t my order status updated when I log into my account ?

Please allow up to 5 business days for order status and tracking information to appear. 

Tracking shows my label has been created, but there’s no movement. Why is this?

It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please email hello@noblesscouture.fr  with your order number in the subject line. 

My package says “delivered” but I never received it. What should I do?

Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact hello@noblesscouture.fr  with your order number in the subject line. 

My order was lost/stolen, what should I do ? 

Nobless Couture is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact hello@noblesscouture.fr  for assistance with your order number in the subject line. 

Do you offer same day delivery ?

We unfortunately do not offer same day delivery. 

Can I expedite my order?

We unfortunately do not expedite orders under any circumstances. 

Can I pick up my order from my local Nobless Couture store ?

We are unable to offer this option. 

Can I pick up my order from my local DHL store ?

Domestic FRANCE orders may be held at a DHL location for customer pickup ( In Paris Only). For assistance, please contact hello@noblesscouture.fr  with your order number in the subject line. 

Can I cancel a pre-order ?

No. Pre-orders are made-to-order and cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable. 

Do you ship to P.O. Boxes ?

Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your order. 

Can I change the shipping address on my order ?

No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.

Returns and Exchanges

Start Your Return. Start Your International Return. Return Policy. Online Purchases: Return Policy: All Kith Product. We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below).

Order Processing

When will my order ship ? 

Domestic FRANCE orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience. 

I just placed my order. Can I cancel it ?

Once an order is placed, unfortunately it cannot be canceled. 

Can I cancel my pre-order ?

No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds. 

Can I add or remove products from my order ?

Once an order is placed, the customer cannot modify or edit in any form. 

Where do orders ship from? Depending on availability, your item(s) may ship from :

One of our private warehouse facilities

Why can I only buy one style per product ?

Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well. 

Can I pick-up my online order from a NOBLESS COUTURE store ?

We do not offer in-store pickup for online orders.

What shipping methods do you offer ?

Domestic FRANCE orders  are shipped standard ground by DHL or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe. 

I ordered multiple products, but received a tracking number that includes only some of the items. Where is the rest of my order ?

Based on location of availability, your items may ship from separate locations, including various private warehouses. The remaining items will be fulfilled in our estimated time frame, depending on your order’s country destination. 

I’m missing products from my order. What steps should I take to fix this ?

Please photograph the interior and exterior of your order

Email hello@noblesscouture.fr  with your order number in the subject line, and attach all photos along with your inquiry 

We will get back to you shortly with assistance. Please note, you have up to 10 days after an item is marked as delivered to report your missing product.

My order was damaged, or I suspect items were stolen. What steps should I take to fix this ?

Please photograph the interior and exterior of your order

Email hello@noblesscouture.fr  with your order number in the subject line, and attach all photos along with your inquiry 

We will get back to you shortly with assistance. In some cases, a claim with the carrier may be filed if packages were tampered with. Please note, you have up to 10 days after an item is marked as delivered to report your damaged or missing package.

I placed two or more orders today. Can I combine them to save on shipping ? 

Unfortunately, we are unable to consolidate orders. 

I’m buying a gift for someone. Am I able to send something to a different address than what’s listed as my billing address ?

To protect our customers, we require that the billing address match the shipping address. We are unable to change the shipping address of a package in order to alter delivery after the order has been placed. 

Can I place my order over the phone ?

No, we do not accept phone orders called into our customer service line, or at any retail locations.

I accidentally entered the wrong address information at checkout, and now my package is being returned to the sender. How do I get my package resent to me ?

Please email our team at hello@noblesscouture.fr for immediate assistance.

Why can I not add my size to cart ?

If you are unable to select your correct size, it may have sold out. You can confirm this by refreshing the product page. 

I had an item in my cart, but it sold out while I was entering my payment information. Can I still get this item ?

Since our products are first-come-first-serve, we unfortunately cannot fulfill orders that sell out during cart sessions. We do not have additional stock of any product that sells out. 

I placed an order that was canceled the same day. Why did this happen ?

I placed an order that was canceled the same day. Why did this happen?

There are many reasons why orders may be canceled. They include, but are not limited to:

Billing and shipping addresses did not match.

Partial match on the credit card information added at checkout

International 

Where can I purchase Nobless Couture products ?

Nobless Couture products are available at noblesscouture.fr or noblessmode.com

My account was compromised, and someone placed an order. What should I do ?

Please contact us immediately at hello@noblesscouture.fr  

Payment

I canceled my order, but the charge is still showing up. Why is this happening ?

It may take a few business days for the charge to be reversed on your account. Please contact your bank for any additional questions or assistance. 

International Order Processing

What countries do you ship to ?

We offer worldwide shipping at a range of shipping rates. 

What is Global-E ?

Global-E is our international shipping provider. All international orders are placed through Global-E, then shipped by our private warehouses or retail locations. 

Why is it prompting me to pay custom and/or duty fees?

Nobless Couture requires custom or duty payment at the time of checkout to prevent any delays during the delivery process. 

I’m from a country outside of France, how should I follow the Nobless Couture sizing guide ?

All sizes are listed in UK, EU Sizing, unless otherwise indicated on the product page. 

I received an order confirmation email, but just minutes later got an order cancellation email. What happened to my order ?

The initial email you received indicates that your order request was being processed. Orders may be canceled for a variety of reasons, including but not limited to analysis done by our Order Review Team, or inventory availability. 

How do I return my international order ? 

To initiate an international return, please visit Global-E here. Then you can complete your return as follows:

Select your item(s) for return 

Instantly generate your shipping return label

Return your order utilizing the form of shipment indicated on your return label

Please direct all questions and concerns to the FAQ page found at the link above. If there are any further questions or concerns, please email us at hello@noblesscouture.fr 

Sizing and Measurements (Apparel)

Are Nobless Couture products offered in US, UK or EU sizing ?

All products are listed in UK and EU sizing, unless noted otherwise in the product description. 

How do I indicate my size for Nobless Couture Apparel ?

At this time, we do not offer size charts for other brands carried on our website. Please visit each brand’s respective website for sizing information. 

My size isn’t available on the website. Will you restock ?

Our products are offered on a first come, first serve basis. Most product offerings will unfortunately not be restocked. 

Payments

What payment methods does Nobless Couture accept ?

VISA

Mastercard

AMEX

Discover

Apple Pay

Shopify Pay 

PayPal

My account was charged, but I have not received an order confirmation email. Why is this happening ?

If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more. 

Why was my credit card charged multiple times ?

This can occur when you refresh the page while checkout is being processed. Please contact hello@noblesscouture.fr  or your financial institution if you do not see these duplicate charges removed after 5 business days. 

I was charged sales tax on my order. Is this correct ? 

Please note, not all orders will be subject to sales tax and will only be applicable when required.

Get in touch

Have questions about your order, or a general enquiry?